How to Pause and Un-Pause a Learner

How to Pause and Un-Pause a Learner



This help guide will explain how to Pause and Un-Pause a learner in eAssessor Pro for a System Admin / Admin role.
1. Access the platform from the login page, using your email address and password.
Further information on how to log in can be found here:  Learner How to Login (zohodesk.eu)




2. Once logged in Select ‘Learner Search’.




3. From the list of learners shown, select the learner you require by clicking on their name.




4. Once you have clicked on the learner’s name, you will be shown an overview of the learner’s details. Under the course label select the ‘Edit’ button next to the course name.




5. Once selected, you will be shown the View Learner page. From the Paused label select whether the learner is to be paused or not. By default, the paused option is set to ‘No’.




6. If you require the learner to be paused then from the drop-down box select the ‘Yes’ option, then scroll down to the bottom of the page and click on the ‘Save’ button, once done this will place the learner on pause.




7. If you need to un-pause a learner then do all the steps above, except on step 5 change the paused option back to ‘No’. Then scroll down to the bottom of the page and click on ‘Save’.

Once saved, you will notice that the paused indicator is no longer visible.






For additional help & information, Visit All Help Guides