How to Set the Assistance Flags in eAssessor Pro - Admin Users

The assistance flags can only be set by a System Admin or an Admin role.

1. Log into your Admin account using your Email address and Password then click on the Login button.

If you have forgotten your account password, "Click" Forgotten Password?

2. Once you have logged into eAssessor Pro your dashboard will be displayed.

3. Click on ‘Learner Search’, and a list of learners will be displayed.

4. From the list of learners, find the learner you require either by selecting from the list shown (manually scrolling through the list) or searching for them by name. Once the learner has been selected, click on the learner’s name.

6. Once the learners name has been clicked on, the Learner Overview page will be shown.

7. Next click on the Actions button, from the list of options shown, select Learner Details.

8. Once the Learner Details option has been selected the User Details page is shown.

9. On the User Details page, scroll down to section called Assistance Required. This section is located just below the learner’s contact information.

10. Once in this section, you can see a number of options. To set a Red Flag click on the button labelled Red Flag. The Red Flag is used to indicate that the user has an outstanding issue which needs resolving.

11. To Save the Red Flag setting, scroll down to the bottom of the page and click on the Save button.

12. Once the Save button has been clicked a Record saved message will be displayed advising this. The Red Flag now appears in the right-hand corner of the learner’s account.

13. To disable the Red Flag setting go back to the Assistance Required section and click on the Red Flag button again, this will then disable the setting.

14. To set the Blue Flag click on the Blue Flag button this will then enable the Blue Flag, scroll down to the Save button and click it on. A confirmation message will be displayed at the top of the page saying that the record has been saved.

15. Again, you will see the flag appear in the right-hand corner of the page.

16. You can apply both flags if required at the same time. Again, click on the Save button to save these settings.

17. If both flags have been enabled two flags will appear in the right-hand corner of the page.