How to use the Messaging System - Admins, Tutors, Moderators and Learners
This
help guide has been written to assist Tutors, Moderators and Learners about the
new and updated version of the internal messaging system contained within
eAssessor Pro.
Learner Messaging
1. Access the platform by entering your email address and password at the login page. Once logged in your Home page will be displayed.
2. Click Messaging in the left-hand sidebar.
3. From
here you can see your Inbox. This will show any messages you have received.
NB: The Inbox is for Incoming messages, and the Outbox
is for outgoing messages.
On the right-hand side of the page, your inbox can be filtered by sender name, recipient name, or read status. This allows you to find messages to/from specific individuals or filter to only show messages you have/have not read yet.
4. To send a message, click Create Message.
5. The Create Message page will be shown.
6. To add a recipient (or recipients) to your message, enter the first few characters of the name(s) of who you wish to message.
NB: Any fields that have a red asterix next to them are mandatory and MUST be completed.
7. Once all recipients have been chosen, click Add. Once Add has been clicked, the name(s) of the recipient(s) will be shown in the Selected Users column on the right.
8. Next, complete all mandatory fields (these are denoted by a red asterix). You may also add up to three file attachments to the message (these are optional).
9. Once all mandatory fields have been completed and any files have been attached, click Send at the bottom of the page.
When sending a message as a Tutor, Moderator, Admin or System Admin, some additional options are available:
- Requires Confirmation
- Notify Via Email
- Allows Replies
Receiving and replying to messages
10. If you have any unread messages a flag will be shown next to the Messaging tab in the left-hand sidebar; this will show the number of unread messages you have received.
11. Click Messaging. This will display your Inbox. Any unread messages will be shown in bold.
12. To open a message, click its title.
13. The
message will open in a new window.
14. To send a reply, type into the Reply box. Once the reply has been completed, click Send Reply.
15. Once Send Reply has been clicked the number of replies shown beside the message thread will increase.
16. When either you or the recipient views the message, all replies are shown in the message history.